Frequently asked questions

The Big Listen

Frequently asked questions

What is The Big Listen?

The Big Listen is Samaritans’ giving day where we showcase our amazing volunteers, all the support that we offer, and give everyone the opportunity to support our work.

The Big Listen is part of Talk to Us, Samaritans’ annual awareness month which takes place every July. During the month, our 201 branches across the UK and Ireland hold events in their local communities to raise awareness of our services, recruit volunteers and raise much needed funds.

When is The Big Listen?

The Big Listen falls on 24 July every year to highlight the fact that our service runs round the clock, every single day of the year – 24/7. We’re always here.

The giving day will run from 12pm on 24 July to 12pm on the 25 July.

Why is The Big Listen giving day different from any other day?

Donations made during The Big Listen have the opportunity to earn bonus funds through our Campaign Champions and corporate partners. This means that your donations will go even further than they usually would and make an even bigger impact.

You can still donate though, even if you aren’t available on the day – simply follow this link to find out how.

What happens to my donation?

For every £1 donated to Samaritans and its branches across the UK and Ireland, 82p goes towards delivering our services and 18p is invested in fundraising to help us raise the next £1.

Is my credit card payment secure?

Yes, Samaritans uses a secure, off-site payment processor called Stripe to process our credit card transactions.

Will my donation to The Big Listen be tax-deductible?

Yes, your donation is tax-deductible. You will receive an email confirmation for donations made through this site.

Who can I contact about my donation?

If you have any questions about your donation, contact our Supporter Care Team on 03709 00 00 32 or email

How can I help spread the word?

Your support can help make The Big Listen a great success. Spread the word using the #TheBigListen, share our posts, tweets and videos, and tell your friends and family about this inspiring day where anyone can make a difference.

Do you want to make an even bigger impact? . Sign up to be a Social Champion